GENERICA SYSTEMS FZ-LLC, established on March of 2004, in Dubai Internet City, U.A.E, is a regional IT services firm specializing in technologies, services and IT Products that include Enterprise Resource Planning (ERP), Business Process Management & Workflows (BPM), Enterprise Content Management (ECM), Enterprise Project Management (EPM), Customer Relationship Management (CRM), Business Intelligence (BI), IT Services Management (ITMS), Help Desk, Portal & Collaborations, Electronic Archiving & Document Management, Emailing, Mobile Apps and Training.

GENERICA SYSTEMS FZ-LLC is one of the few companies in the region focused on the leading technologies of Microsoft SharePoint Server and Microsoft Project Server while specializing on the two major success factors for any organization, "Business Process Management (Workflows)" and "Business Intelligence and Reporting (BI)".

Our teams are experts in the services life cycle, starting from Business Analysis, Service Design, Transition and Implementation, Operational Support and Continual Service Improvement, implementing the acquired knowledge and experience of Information Technology Infrastructure Library (ITIL) best practices with International Organization for Standardization (ISO) standards and PMP skills.

Generica Systems Profile


Benefit from our IT Services: Consultancy, Implementation, Customization, Development, Administration and Outsourcing, Training, Support, Licensing and Scanning Devices; we assure you a high standard and bespoke service delivery.


Our long list of solutions go back to the intial versions of each technology and reside in ERP, BPM, EDMS, EPM, CRM, BI, IT Service Management, Portal & Collaborations, Electronic Archiving & Document Management, Emailing, Mobile Apps and Training.


Pursuant to an effort to enhance the value of our IT solutions and the investments our customers have made in their systems, GENERICA SYSTEMS partners with some of the most prominent organizations in enterprise software and hardware solutions.


Providing a variety of services and solutions qualifies us to fulfill different organizational needs, be it adressing a departmental, functional or hybrid structure. Our clients range from Private to Governmental organizations, spreading over a wide variety of industries. Our clients are a testimony to our success.


With our experience in the market and understanding client requirements, we have developed some products that have proven successful with our clients and can help you drive your business in accordance to the industry standards.

Contact Us

Our team of experts are always looking forward to hearing from you. Get in touch with us regarding your enquiries and we will ensure you get the time and attention required to address your needs.


Mastering a technology requires a lot of hard work and experience. Our experience in the following technologies, which make us confident masters of the area, is a combination of the challenges we have faced and exposure gained through persistantly meeting the requirements and expectations of our clients. We look forward to being challenged.

  • Microsoft SharePoint Server 2003 / 2007 / 2010 / 2013 / 2016
  • KOFAX Capture 7.5 / 8.0 / 10.0
  • Microsoft Exchange Server 2003 / 2007 / 2010 / 2013 / 2016
  • Microsoft Project Server 2010 / 2013 / 2016
  • Microsoft System Center Configuration Manager (Service Manager)
  • Microsoft BizTalk
  • Microsoft CRM